solo ticket merseytravel

More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. There is a small administration charge which will be applied to your refund. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. Solo tickets are validon any bus serviceacross Merseyside. Saveaway Tickets are not eligible for replacement if they are lost or stolen. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Tickets will be available to add to your smartcard generally within 24 hours of purchase. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. 02. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. (f) We may stop providing the Fast Tag Scheme at any time. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. 15. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . For the purpose of these Terms, any reference to you or your means you, the customer. We will refund any payments you may have made to your T-FLOW Account. No trains are running from the station. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) Cash, contactless, credit or debit cards. You should receive your ticket within seven days. I would like to update my personal details/password, how do I do this? 1. Please keep your receipt to hand as proof of purchase. I use my MetroCard or Walrus to buy Railpass tickets. 5. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. I have a Walrus card - do I need to change this to use the MetroSmart website? Account means the account set up for the operation of your Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device on board unitMerseytravel means Merseytravel (the operators of the Mersey Tunnel) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. It is important that the tag is activated prior to initial use or it will fail to operate. My ticket is not working. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. You can register for an online account and link your smartcard & multiple other smartcards to a single account. Each of the paragraphs within this agreement operates separately. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 4.6 Subject to clause 4.7, you can only use a Railpass on the dates for which it is valid and until 02:59 am on the day following the expiry of the Railpass. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. This clause also applies to accidental destruction of a Railpass. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. 1.2 Please read these Terms carefully before purchasing your Railpass from us. We advise you to register your card online so that we have a record if you lose it. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. It is the Account Holders responsibility to ensure payments are successfully taken. For other areas, check local terms and conditions. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. No trains are running from the station. Merseytravel passengers to benefit from more smarter options. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. Under 5s travel free in Merseyside. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. We are unable to issue cash or cheque refunds. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. Trio, Solo or Railpass Term Time Tickets. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. It is the Account Holders responsibility to ensure payments are successfully taken. Personal accounts are restricted to a maximum of 4 Users. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. What are the terms and conditions for smart tickets? We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. I have activated my ticket on board the bus or at the station why does the status still show as pending? Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. We are sorry for any inconvenience caused. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. We can prevent your lost card from being used and send you a replacement if necessary. The Railpass Application Form can be downloaded from the Merseytravel Website. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. The User shall not sell, tamper with or wilfully damage the Fast Tag. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. My ticket is not scanning on the bus what should I do? Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. 10. Firstly,you will need to register your smartcard, if you havent got a smartcard, you can buy one from any Merseytravel Centre, PayPoint retailer or Merseyrail station. (b) We accept payment with all major debit/credit Cards (excluding Amex). Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. This agreement is between you and Merseytravel. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. Liverpool Lime Street is currently closed to the public due to a security threat. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. I no longer need my ticket can I have a refund ? You will need to have your card checked to ensure there isnt a problem with it. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:You must be registered as living in a property in one of the districts of the Liverpool City Region; (a) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(b) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. You can also visit a Merseytravel Centre from early August to buy your ticket. 6. MetroCard is a smartcard for public transport tickets. The MetroSmart website will only show your online ticket purchases. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Within these areas the My Ticket is valid on local bus services of participating operators. Ticket Number MW Ref (if . Start date. Which dates are covered by Solo Term Time Tickets? Your ticket will be checked and the refund calculated. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Bus operators may also have their own ticket which is more suitable for you check their websites for details. This agreement is between you and Merseytravel. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. quoting your order reference number to let us have the correct details. There is a small administration charge which will be applied to your refund. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. 1.3 These Terms were last updated in December 2020. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. We will refund a Term Time Ticket in line with our refund policy. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. 3. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. 14. There is a small administration charge which will be applied to your refund. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Click onto see your personal details, you can change your details here. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. EN. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. It can be used at all times in the Merseyside area. Misuse7.1 My Tickets remain the property of Merseytravel at all times. Some bus and train operators offer . Monday to Friday during term times only, including during half term. You can buy One Day Solo tickets from the bus driver. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. Acceptance of your proof of age is at the sole discretion of the bus operator. A Quick Guide to Ticket Prices 20. 15. We will refund any payments you have made to your Account. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. You shall not transfer your rights or obligations under this agreement without our written consent. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. Misuse may lead to prosecution. 12. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Railpass Application Form 23. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Your My Ticket will have the expiry date printed on it. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. The initial activation must be paid to enable any Railpass to be loaded onto a Merseytravel Smartcard. 6. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Merseytravel reserves the right to refuse any incomplete Application. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. To check who you should makeyour cheque payable to, ring Merseytravel Hub Support on 0151 236 6056.Note 1: All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. This fee is to cover the card production and distribution costs. Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. I have a Walrus card - do I need to change this to use the MetroSmart website? 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. I no longer need my ticket can I have arefund ? Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. Merseytravel Centres stock only local tickets. 2. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. Find more information here. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Find the right Merseyrail train ticket or pass to best suit your individual needs. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). . You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. Nothing in these Terms will affect these legal rights. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Following receipt of this information, we will hotlist the card preventing further usage.

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