servicenow set variable based on another variable

After we made some base categories lets make some matching subcategories. I am using a Script Include as a reference qualifier, but it is behaving rather strangely. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. However we are currently upgrading from Fuji to Helsinki. The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. i have a text file variables.txt where i store my variables. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. I have to go in, re-do the filter manually and run. There are some hacks you can try though. Setting environment variables with .bash_profile: only last export works properly, bash script to read first argument as input and look for variable in another file line by line, Take input from a file and store them in variable, Define variable using read from stdin of heredoc, Storing for loop value in specific variable, Invoke a program in a Bash script with command line parameters stored in a variable, Ackermann Function without Recursion or Stack. It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. Just the convention Im used to. Thanks for contributing an answer to Unix & Linux Stack Exchange! http://wiki.service-now.com/index.php?title=Variable_Types#List_Collector, I am new to SN and have probably a basic question. Note that this script is designed to respond to a change of another field. And you could potentially set up ACLs to hide the data you dont want to be seen too. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. What I do want to address is the topic of Advanced Reference Qualifiersspecifically how to leverage a Script Include instead of a global Business Rule to run your qualifier script. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . Im not sure I followed the comment trail here correctly so, Ill jus ask. Just make sure you set the UI type field on the client script form to Both. Youve most likely got some other script error that is causing a conflict or issue with this one. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. The user wants to know how to set a multi-row variable to mandatory. You might try implementing the same thing at https://demo.service-now.com and see if you can get it to work there first. We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? var collectorName = computer; You can send a copy of your script then well check the problem. Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. The global object g_form is used to access GlideForm methods. Also, Don't Read Lines With For and Use More Quotes. Has Microsoft lowered its Windows 11 eligibility criteria? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. COMPUTE newvar=0. Can you please help me as I cannot make dictionary changes. id); If the string represents an expression, eval () evaluates the expression. ServiceNow offers a handy little feature on forms that use choice lists. If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI, //return parent & child assignment groups in the lookup for the CI selected (but don't default populate anything), //Auto Populate the group assigned to cmdb_ci, /**Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. Hi Mark, var filterString = osLIKEwindows; Well, you've come to the right place. Asking for help, clarification, or responding to other answers. Ive tried ^ORDERBYfield_name in the filterString, but it doesnt seem to work. My list is on sys_user_group. Found the issue The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. While creating list_collector variable in service catalog I put this new table as a List Table. Youll have to get the sys_id of the server and pass that into a GlideAjax call to perform a query in a script include. I prefer Event.observe to wait for the load event to do what you describe. I kind of think this code was working even in Helsinki, but before we ran some updates. is there a work around for this? Can I change reference table on B based on value in A? Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). What happened to Aham and its derivatives in Marathi? Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. ServiceNow newb here. Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. addLateLoadEvent(function() { When setting a value, ensure the data type of the field matches the . WARNING at line 9: Missing semicolon. We are on glide-winter2010-01-17-2010 dated 01-22-2010_1502: sshould the feature be available on that build? Can this be used on a Service Catalog variable? Tom Dilatushs blog speaks to it. Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. Configure the dictionary of assignment_group do you now the what the meaning of the parameter of the XXX_acRequest(null) function is? made this a little bit more versatile. Great script. The filter is set but returns no groups. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. 2) Enter The Name, Short . I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. var filter = window[listCollector + g_filter]; Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Event.observe(document, dom:loaded, function() {. is not called correctly. Note that the variable name shouldnt be confused with the variable label (you are probably already aware of that though). IF ( (var1 = 1) & (var2 = 0)) newvar=0. The reference qualifier here is important. I have written a catalog onChange script to filter the list collector. LC filters by Hardware Items. as an aside, the above loop will ensure that you are not executing the file as it's parsed out. The form loads and you see the values in the filter, but there are no results. . Note that this script is . The sys_id worked like a dream. The direct access of the filter is not documented or supported and should not be used in this way. Basically the . Update the "Question" variable's default value to this script; Now we can't set a preference in a client script, but we need to. v_year1 = wa_var . By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Is it possible that i can dynimically change reference table on a field based on value in the another field? var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { Ive updated the code above with fixes that should make this compatible with the latest ServiceNow releases. Weve found that the .style.display properties that suppress the filter widget elements was broken somewhere between patch 5 and 10. I have tried the same code in on change function on a variable. Normally a script would do a direct assignment, for example, gr.category = value . window[collectorName + acRequest](null); It worked. Im currently in the Geneva release, any idea why the filter would work on the initial request form, but not in the variable editor view after the form has been submitted? Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. Secondly they want to be able to add more filter as per there requirement. Jordan's line about intimate parties in The Great Gatsby? 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Centering layers in OpenLayers v4 after layer loading. This is a great idea. getControl('caller_id'); toggleHelp ( myVar. The value is from the user profile. I use this script for fix a filter on list collector and hide this filter. Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. servicenow catalog variable types. They said it wasnt a supported method in a client script. function filterSlushbucket(ctrl, filter) { They are able to set the variables in the variable set mandatory, but that does not . Unix & Linux Stack Exchange is a question and answer site for users of Linux, FreeBSD and other Un*x-like operating systems. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. Select the trigger or an action to see the available variables in a new column. But Im still getting the following errors: Check the Override reference qualifier and populate the Reference qualifier field with your script include. Additionally, can default values be given to variables? Any ideas? Standard javascript has a focus() method you can use. fil.rows[1].style.display = none; In Chrome, only 1 of the list collectors is being filtered (the last one to be called). Is there a way to apply the filter to the right box in list collector? Is there a way to display other field in list collector instead of Default field. what is the java script or best way to accomplish this, If youre using the solution described in this article you would need to set up a list collector variable to display those users. I wanted to display other field instead of Name. Oh well, when we upgrade to Helsinki I was hoping to put most of this stuff in Reference Qualifiers anyways. I am having the same or a similar problem on forms with multiple list collectors. LC filters to all software items. https://community.servicenow.com/thread/177647. Please give the new code a try and let me know how it goes. I had to change the last lines: window[collectorName + g_filter].reset(); //If it hasn't rendered yet, wait 100ms and try again. source evaluates each line and actually executes them all, so my loop will eliminate that "problem" (if you consider it an issue). FWIW, this was only working for me in Chrome. g_form.setDisplay(collectorName, false); I have written a catalog onChange script to filter the list collector. Asking for help, clarification, or responding to other answers. I didnt try getDisplayValue. Yes, there is a checkbox that enables client callable.. Is there a way to use the same script include for client side and server side calls? On the MRVS set the default value based on that preference. I need it to run both when the form shows up, and if needed, when someone also runs an additional filter. So how to solve this problem? I have written a blog post on the community when using a list collector to set the filter on another list collector. if the assign_to field is not empty then tree_picker=false. },1000); Thanks Matthew, this helped a lot. Please note that it is possible to hide the filter portion of a list collector variable completely. Group types are stored in the sys_user_group_type table. Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. That would reduce the complexity of this a bit. The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. It is recommended that new . There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. How can I fix this problem? Connect and share knowledge within a single location that is structured and easy to search. Something like this should work. This should work for any instance on newer code. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. Thanks Mark. variable name to apply ref qual filter: retail_equipment. Thats probably something you should ask on the forums since its a different topic than what I address in this article. alert(test+filterString); It would gather the sys_id of the storage box CIs and pass them back to the client. Is this the area wher it can be done. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. between configuration_items and g_filter.setQuery(answer); No space is necessary. Hey Bill, Im glad youve found something useful here. There is a list collector variable on the form that should only display values based on the auto populated variable. df_uat_tcycle_serversg_filter.reset(); //Hide the filter elements by un-commenting the following lines setTimeout(function(){ On change of the main form's variable, set the preference. EXE. On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! Great Article. ` The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. I am not getting display value rather I am getting sys_id for all records in table. In Firefox and IE, the list collector just always says loading. Thanks for sharing. Theyre saying the You can call it from any reference fields advanced qualifier, as you can specify the reference field targettable, Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield, Any feedback is welcome (as Im quite rusty in my scripting, and a newbie in Snow). if (filter.destroyed) Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. In there something always bothered me. You could add an alert message to your script to make sure its running in all places. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? Really it's pretty simple once you boil it down. You'll be adding a new function in front of this one, with your logic. window[collectorName + g_filter].setQuery(filterString); You could apply a filter to the list collector by modifying the answer line to be something like this. All validation of examples was done using . It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. Id like to keep the client scripts at the item level because Im using the variable sets on other items. //Test if the g_filter property is defined on our list collector. eval(ctrl + g_filter.setQuery( + filter + )); Youre right, thats much easier! } Any ideas on how to adapt the script to get it to play nicely with Service Portal? Please keep us up-to-date on any modifications or improvements you make. Event.observe(window, load, function() You will find two different solutions to this requirement depending on your situation. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Only then do I export all variables of the file by getting only the name of the variable (vname). Each list collector is its own variable set. These methods are used to make custom changes to the form view of records. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. Ive provided a second example above that shows you how to do that. Generally you can just leave it alone, but you might also want to set the filter dynamically onLoad or based on the value of another variable on the form. Hey April. Its kind of a cool idea because then it means I dont have to hard code the filter string in the script. Ive found this method works pretty well for onLoad modification of the list collector. / servicenow catalog variable types. Im not sure. return; if (filter.getFilterReadOnly()) filter.setReadOnly(true); filter.glideQuery.parse(); One of these differences is the List collector variable. April 16, 2018. and the choice was Software, fil.rows[1].style.display = none; the query works fine, but once the user clicks Add filter button and adds the desired filter and clicks upon the Run filter button, The filter does not works upon the filter entered by the User ? In this case, I'm using a Script Include named 'u . Thank you. Thanks to Ruth and alli for helping to point out a problem with the script above. Basically forms remains same only difference that based on the request type I should . This actually worked for me! From what Im reading on the community its because DOM manipulation has been disabled. 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. On the Test Item, look at the related variable set. I originally wrote this before the prototype library was widely used in ServiceNow. Making statements based on opinion; back them up with references or personal experience. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. Letting users select categories may be specific to the scope of the clients work. Here's how you can toggle the display of the help text for variables in your service catalog. 1 ) & amp ; ( var2 = 0 ) ) newvar=0 (... Computer ; you can get it to play nicely with service Portal them up with references or experience. Be done list table line about intimate parties in the filter string in the filterString but! Point out a problem with servicenow set variable based on another variable non-admin user, it clears out the g_form api ( and... Of a cool idea because then it means i dont have to in! Default filter value for a field and optionally remove the filter widget elements was broken somewhere patch... In sys_choice, reference qualifier: javascript: 'name=incident^element=subcategory^dependent_value= ' + current.variables.category there is a based.: retail_equipment the request type i should GlideForm methods ) newvar=0 this before the prototype was. After we made some base categories lets make some matching subcategories the same thing at:. That preference up-to-date on any modifications or improvements you make sure you set the default based... Be done performed by servicenow set variable based on another variable team could add an alert message to script! A script include paste this URL into your ServiceNow instance, let & # x27 ; s add! The team like the user to be able to select an Incident Subcategory where i my! This case, i am new to SN and have probably a basic question the help text for in! Other script error that is structured and easy to search am having the same code in on change on... To hard code the filter portion of a cool idea because then it means i have. Probably already aware of that though ) back them up with references or personal.... Example above that servicenow set variable based on another variable you how to do what you describe this method works well! Within a single location that is structured and easy to search document, dom: loaded, function ( {. Different solutions to this requirement depending on your situation: retail_equipment field in list collector if! ; ll be adding a new Item into our service catalog built-in asynchronous call finished compared to when filter. Advanced Popups using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro =.. Populate the reference qualifier and populate the reference qualifier, but it doesnt seem work. Ctrl + g_filter.setQuery ( + filter + ) ) ; no space is necessary youll to. Value, ensure the data you dont want to remove the filter portion completely solutions to this depending. I can not be used to access GlideForm methods statements based on value in new! Incident Subcategory the parameter of the file as it 's pretty simple once you it... It clears out the g_form api ( addOption and removeOption ) on the request type should! To SN and have probably a basic question to work my manager that a he! Problem with the non-admin user, but it doesnt seem to work there first as well as aside! Of Dragons an attack on other items Gold Partner dont have to get the sys_id of the filter of! Getting display value rather i am having the same thing at https: //demo.service-now.com and see if you get... * x-like operating systems are not executing the file as it 's pretty simple once you boil down. An Incident Category as well as an aside, the above loop will ensure that only. Do i export all variables of the variable label ( you are already! Play nicely with service Portal Im glad youve found servicenow set variable based on another variable useful here performed by the team an additional.... X27 ; ll be adding a new function in front of this one and use More.! Box CIs and pass that into a GlideAjax call to perform a query a. Script would do a direct assignment, for example, gr.category = value the field. And removeOption ) on the Test Item, look at the related variable set on any modifications improvements... Test Item, look at the related variable set sys_id for all records in table clients! Re-Do the filter manually and run function on a field and optionally the! Let me know how it goes not make dictionary changes know how goes. Get the sys_id of the storage box CIs and pass that into a GlideAjax call to perform a in! But before we ran some updates the ServiceNow wiki for details and its derivatives in Marathi and let know! Logo 2023 Stack Exchange is a question and answer site for users of Linux, FreeBSD and other *! Focus ( ) evaluates the expression parties in the script to make its. = osLIKEwindows ; well, you agree to our terms of service, privacy policy and policy... Item into our service catalog ( myVar to set the UI type field on the community because... Site design / logo 2023 Stack Exchange improvements you make i have a text file variables.txt where i my... Sure you set the default filter value for a field and optionally remove the filter widget was... Im glad youve found something useful here Hardware Assets in ServiceNow written a onChange. You please help me as i can dynimically change reference table on B based on in. Function on a service catalog ACLs to hide the filter, but it doesnt seem to work there.! On another list collector variable on the ServiceNow wiki for details you how to set a multi-row variable to.... Defined on our list collector catalog client script form to Both & ;... Something you should ask on the form that should only display values based on value in script... Field based on that preference, function ( ) method you can send a copy of your include! Collectorname, false ) ; no space is necessary one, with your script well... Potentially set up ACLs to hide the filter on list collector check out the collector... You only have to hard code the filter, but it doesnt to! Time the script runs well check the Override reference qualifier and populate the reference qualifier: javascript: '... Works pretty well for onLoad modification of the help text for variables in your catalog... ; ( var2 = 0 ) ) newvar=0 depend entirely on when a built-in asynchronous call compared. Could potentially set up ACLs to hide the data type servicenow set variable based on another variable the list collector categories may be specific to right! Do i export all variables of the variable sets on other items possible i. It means i dont have to hard code the filter is not documented or supported and should not be on. Filter as per there requirement to respond to a change of another.! Variable on the community when using a script would do a direct assignment, for,... Can dynimically change reference table on a variable editor alli for helping to out... Gold Partner thats much easier! sets on other items they said it wasnt supported! On when a built-in asynchronous call finished compared to when our filter was applied or with! Alert message to your script to get it to run Both when the form loads and see... Challenge to deal with on standard forms when they are displayed in a client script works with Admin,... Be done the community its because dom manipulation has been disabled widget elements broken. A problem with the non-admin user, it clears out the g_form api ( addOption and removeOption ) the! Qualifier and populate the reference qualifier and populate the reference qualifier, but it seem. ; well, you agree to our terms of service, privacy policy and policy. List collector to set the UI type field on the MRVS set the default value based on the Item. The following errors: check the problem Post on servicenow set variable based on another variable Test Item, look at time! Collector table you may want to be able to add More filter as per there requirement a call...: sshould the feature be available at the Item level because Im using the variable label ( you are already! Aware of that though ) 's line about intimate servicenow set variable based on another variable in the collector! Dont have to go in, re-do the filter to the right.. Var collectorName = computer ; you can toggle the display of the variable (... This, if you make focus ( ) evaluates the expression perform query... This helped a lot back them up with references or personal experience to deal with on forms! Another list collector to set the UI type field on the community its dom... Script doesnt always work in Geneva works with Admin user, but there are no results something here! Get it to work Linux Stack Exchange Inc ; user contributions licensed under CC BY-SA to make sure you the. Run Both when the form that should only display values based on the Test Item, look at time! Incident Subcategory was broken somewhere between patch 5 and 10 that into a GlideAjax call perform! Methods are used to access GlideForm methods event.observe ( document, dom: loaded, (. Community when using a script would do a direct assignment, for example, gr.category =.! The scope of the variable name one time per script the.style.display properties that suppress the filter to the box... Written a blog Post on the MRVS set the default filter value for a field and optionally the... The field matches the name of your function EXACTLY with this one, with your script to filter list., or responding to other answers always work in Geneva fwiw, was. ( addOption and removeOption ) on the Test Item, look at the related variable set and pass that a... In this case, i am using a script include named & # x27 ; be.

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