regal customer service hours
No. G - General Audiences-- All ages admitted. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. Where is it? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres On the Confirm Order page, enter the gift card number and 4-digit PIN. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Ushers may conduct additional photo I.D. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? Regal Entertainment Group theatres are handicap accessible. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. Please see Admittance Procedures for more details. You can receive refunds for tickets up to 60 minutes before the showtime. Replacing your device multiple times may result in interruption or cancellation of your Subscription. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Can I enroll in person at a Regal theatre? You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Why do I have to drive for 50 minutes to another county to see Hitchcock? ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Each plan permits you to use your Subscription Pass at certain Participating Theatres. How can I make reservations for friends and family? Yes. Yes, after the expiration of your three-month or one-year (as applicable) initial term. This time I chose to leave a message, to which I never received a reply. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Box 371330. Children under 3 are free except in reserved seating and recliner locations. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. . Edit your payment method for Movie Club. At that point, locate the movie you are inquiring about and click on a showtime. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. My Subscription Pass may have been accessed or used by someone else without my permission. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. You must first cancel your Subscription and then cancel your Crown Club Account. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. View recurring transaction details for previous monthly payments. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Yes. For information about refunds, please see Section F.4. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. For assistance, contact a staff member. Can I obtain a physical Subscription Pass? The page that is presented will provide you with pricing information, as well as student and military discount availability. A Reservation may be cancelled in accordance with. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. Does my theatre have a military discount? You must be 21 or older to purchase tickets in Balcony and Director's Suites. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. Parents give the movies their ratings-men and women just like you. View number of available credits for your Movie Club account. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. Please visit our Health & Safety Action In Regards to the Coronavirus page. What criteria do they use? For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. You can manage your Subscription information via the App or by contacting Customer Relations. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. How do I make reservations for admission tickets? Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Is there any surcharge for premium seating? Im new to the Crown Club. Distance: 24.27 miles. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. Locations with student pricing available are listed on this page. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. checks for MPAA guideline adherence at the doormans post and theatre checks. Log in to your Crown Club account to complete enrollment. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). No, the system is not designed to serve the function of "critic." Not all Regal Entertainment Group locations offer a bargain matinee price discount. The situation was a surprise given the price for viewing this type of movies. You can receive refunds for tickets up to 60 minutes before the showtime. Please see the Unlimited Subscription Rules for more information about cancellation. Visit your local theatre the find out details on matinee hours. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Refunds shall be credited back to the last-used Payment Method for your Subscription. Regal reserves the right to request a valid photo ID as an additional form of identification. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Regal has taken bold nationwide action in all of it's locations. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Can I see showtimes for different dates and locations? What is the purpose of the rating system? What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Where can I find more information about it? No. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. How is the Subscription Program different from the Crown Club? Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Up to five (5) Regal Unlimited subscribers can be added to your list. Select a movie and showtime, and then proceed to purchase the ticket. Present the barcode on your phone to the usher at the theatre for admission. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. Security issues have become a daily part of our lives in America. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Service Hours. Please visit the. No human ever answers the phone and calls are not returned. . Next step is email. Do all movies have to be rated? for each ticket they purchase. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! Please see the Subscription Rules for more information about cancellation. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. You may have only one Subscription at any time. 2023 , General Information About Your Subscription. If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. P. O. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. for additional tickets. For information about changing billing plans after that time, please contact Customer Relations. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. You must first cancel your Subscription and then cancel your Crown Club account. Most of the time, they are playing kids movies or some unfunny chick flick. If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. Not designed to serve the function of `` critic. with student pricing available are listed on this page of. May purchase tickets in Balcony and Director 's Suites or specific theatre experiences should submitted... Presented at the doormans post and theatre checks contact Customer Relations be modified periodically as necessary to ensure, WHICH! 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