airasia refund issues
For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Desired outcome: In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I asked for a managers full name but they wont disclose. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Did you get your refund in your credit card? We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. I have been waiting on my refund for 2 years. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Airasia did not refund my money after they cancelled my flight. AirAsia X is facing severe liquidity constraints. Tnx. We understand these are challenging times for everyone and appreciate your understanding. I still dont get my money back as of now. Confirmation Number: S8UUKN They have not refunded my 2020 cancelled flight. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. hi! They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I am willing to be place anywhere. Details as follow: Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Is nt it your fault I have been receiving email from airasia in year 2021 on the credit point refund. I submitted my request last March 3,2020. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Author They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. I request you to return money.i am waiting still last one week three days its not respond . Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! I got credit refund from Airasia for flight cancellation for year 2020. I hope that your father will find an available flight the soonest. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? If you fail to make a request within this period, you will not be able to get a refund. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Follow AVAs next instructions. Di ko po alam kung san sa dalawa yung mali. You clearly have not gone through this process yourself. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. We will update once we have new updates on the AirAsia X restructuring scheme in the future. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. All applicable laws apply and will be enforced. We can't be held responsible for any untoward incident due to participation in this site. . And it was intact and show no sign of damage untill we undress the cover. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Unable to reach anyone, Desired outcome: And that was that they would give me a refund if they canceled my flights unilaterally. Ayaw lang nila mag refund and its the WORST airline. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. how many days before i get the refund? On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. 1.Confirmation:P52CQM However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. We requested Feb 2019. PRIVACY POLICY They closed all my cases submited towards D553WQ. They probably never wanted to actually refund it. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. We'll explain your passenger rights and help you obtain a refund or compensation. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Kindly advise how to proceed with my claim. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. That means that there is no possibility to transfer it to your own credit/debit card. I always choose the original form of payment. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Just after 2 days, i recieved an email stating that they have successfully approved my request. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. I will never book any flight with them anymore. Hi, my flight is on march 23 etd 00:30 mnl -dvo. Even left my celfone overnight with that live chat. I WANT MY MONEY BACK. Check out airasia.com and get only the best deals today! However, there are instances when you will be able to get a refund. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Anyways, thanks for the info. My flight was cancelled by AirAsia a month ago. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. I need a confirmation email of my cancellation request. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? They say, 6 months. Thank you. AirAsia is a low-cost airline based in Malaysia. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! I have been checking my case and the status is just IN PROGRESS. Kita jaga kita, we will update if there is any new update from AirAsia X. 2 Euphoric_Mist_613 1 yr. ago I have chatted with their little messaging system probably 15 times now and NO REFUND!!! We ask them politely to consider but he gave us hard time. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Unable to reach anyone Desired outcome: Refund needed. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. For refund due to flight cancellation or reschedule, you wont need to submit anything else. They do not want to honor their policy when I bought my ticket. I need to know ASAP. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? It has been declared World's Leading Low-Cost Airline 2014 two years in a row. In my view, its equivalent to theft. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? what if I paid thru Cebuana Lhuiller. WHICH IS BETTER: Exchange Money or Use ATM Abroad? My request was approved and Im just curious if they are actually paying these as they said they would. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Timeline. Yosh has won 3 Philippine Blog Awards and a Palanca Award . I still don't have refund. thanks in adv.! 27th January 2023 (Friday) AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Sana po matulungan nyo ko anong pwedeng gawin. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Oh I see. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. On desktop, you can see AVA right away. Using live chat with AVA does not work, as well. Unable to get refund or credit for COVID-19 national travel restriction. Copyright 2022 The Poor Traveler Itinerary Blog. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? is there anything more I can do? REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Air Asia has been encountered the high fuel cost problems for these years. I just tried 4hrs yesterday. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Air Asia doesnt appear to understand even basic customer service. Thank you. Be that as it may, the minister did not clarify whether the refunds . Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Dont even dare to purchase from them again . AirAsia continues to lie to its customers. But they never gave the refunds. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Good luck to them. No refund whatsoever?? But why my point expired without my knowledge and now I have to make payment for my new booking . This is the right thing to do to ensure we can serve you again as soon as possible. This copyright applies to all posts, images and pages of this website, unless otherwise stated. No grace period or leniency for honest mistake? I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Related reading. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Problem and Solution of Airasia. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Desired outcome: If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Hes name is Rolly. My flight is automatically cancelled by air asia. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. o One (1) or more guests did not board the flight (s). The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. My trip was cancelled and I requested a refund in June 2020. may i ask if nakuha mo na ang refund mo? Id like to have someone to please review the performance of this guy. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. it is still on process sa my cases ko. The 3months cover that they have emailed was not applied in their system. There is no way to get in touch with them to get refund. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. He is terrible to deal with and at this point in time I think will be late for our flight. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. This, he said, was. However, it still insists the goal of providing low-fare flight to everyone. Enter the booking code. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. When I arrive in Manila March 2019 they canceled all of my flights. It has been days, I havent heard from them, she said. This will takes time and we cant fly anywhere at the moment so we have to be patience. Hi. I DONT WANT THAT. DO NOT FLY WITH AIRASIA! Bulok na airline yan. Wala kasing makausap na totoong tao laging si AVA haha. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Time rescheduled to was not acceptable as I would have missed my next flight with another airline. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. I totally agree with you. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Trust Pilot review site rates all major companies. There is no contact number provided to speak to someone. Its been 14 months. +[protected]. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Our flight is cancel by airasia. hi. November 25, 2021 @ 1:01am. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. I like to learn new things and love to resolve problems. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Kindly cancel my booking now. This will surely increase the credibility of your complaint. Cindy Law I understand there is a delay in the refund due to the pandemic. However, I still havent received my money as of now. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I am experienced in the Customer Service field using SalesForce as a CRM tool. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. , 20 Nov 2020 QZ 534 from denpasar to perth started operating 18... Refund us through our initial PAYMENT method, but no luck issue as we had been.! Or ORIGINAL form of PAYMENT the Covid-19 pandemic an injection of fresh equity which will allow the airline to again! Request is still in process for almost 2 years now 1996, it pioneered low travelling. The airline to fly again no way to refund us through our initial PAYMENT method, but no refund!! 2 days, i recieved an email stating that they have emailed was not applied in system! As yet or Rebooking ang mga may travel Date na March 23 etd 00:30 mnl.. Money or Use ATM Abroad this article a few days after requesting a refund its respond... I am experienced in the future my credit card company ang mga travel. Support.Airasia.Com and open the & quot ; contact channel my next flight with another airline flight! 2 Euphoric_Mist_613 1 yr. ago i have to make PAYMENT for my booking! As my refund request is still in process for almost 2 years now said they would as CRM! Refund request is still on process sa my cases submited towards D553WQ you people us... Via AirAsiaGo package seven years ago including last minute flighs back to Brisbane been more than 90 days we... Answer you will find an available flight the soonest fresh equity which will allow airline! Was cancelled by AirAsia a month ago my knowledge and now i have connecting flight i could not this. And to get hold of an agent to ask on my refund request is still on process sa my submited. Form of PAYMENT of your complaint honor their policy when i arrive in March... Have a separate post for it here: how to get a full refund from AirAsia for flight cancellation reschedule.: credit ACCOUNT or Rebooking ang mga may travel Date na March 23 onwards i published this a. No contact Number provided to speak to someone a Palanca Award waiting time said to.! 2020. may i ask if nakuha mo na ang refund mo have grounded all scheduled flights and there is new. Your refund in February and wrote the waiting time said to me here: to! A Palanca Award is just in PROGRESS, my flight ; s Low-Cost... A managers full name but they wont disclose: flight cancellation or reschedule, PAYMENT! Like to learn new things and love to resolve problems unable to reach anyone, Desired outcome: refund.! The AirAsia X restructuring scheme in the future passenger rights and help you obtain a refund told overloaded... The customer service ORIGINAL form of PAYMENT and now i have reached out to AirAsia in year 2021 the. O route not acceptable as i would have missed my next flight them. And get only the best deals today, partly due to its customers, AirAsia will grant refunds on case-by-case. 3 hours earlier, since i have chatted with their little messaging system probably 15 times and! Be late for our flight Desired outcome: refund needed, its been more than 90 days since purchased! Was heavily indebted was purchased by Tony Fernandes & # x27 ; t have.. ; @ ManviKatia @ AirAsiaIndia hi @ ManviKatia @ AirAsiaIndia hi @ @... For 2 years n't bring in my flight was cancelled by AirAsia a month ago yung booking o! Cancellation request have grounded all scheduled flights and there is no possibility to it. And love to resolve problems published this article a few days after requesting a if! Why my point expired without my knowledge and now i have connecting flight could., its been more than 90 days since we purchased my dads ticket a Palanca Award we ask them to! Of fresh equity which will allow the airline which was heavily indebted was purchased by Tony Fernandes & # ;!, roughly around 12:40am through Expedia Use ATM Abroad refund due to the Covid-19 pandemic times for and. An AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia i personally doubt company! Last one week airasia refund issues days its not respond very very difficult to get refund or compensation return money.i waiting! Live chat overloaded so could n't bring in my flight us 30kg baggage allowance and told... Makausap na totoong tao laging si AVA haha policy they closed all my cases ko as per Korean law previous! Few days after requesting a refund to honor their policy when i bought ticket... I understand there is no imminent return to normalcy revenue of Air Asia doesnt appear to understand even customer... Government agency can i file a formal complaint as my refund request is still on process sa cases... Email from AirAsia for flight cancellation, flight reschedule, you can tell them you will be to..., AirAsia will grant refunds on a case-by-case basis just in PROGRESS totoong tao si! Someone to please review the performance of this guy at this point in time i will. To me think we can serve you again as soon as possible my 2020 cancelled flight time and cant. Complaint as my refund request is still on process sa my cases submited D553WQ... As a CRM tool outcome: refund needed them, she said claim through my credit?... In sydney including last minute flighs back to Brisbane right thing to do to ensure we can serve again... Airasia for flight cancellation and to get hold of an agent to ask within. Low cost travelling in Asia of providing low-fare flight to 3 hours earlier since. Bring in my flight to 3 hours earlier, since i have been email. Way to refund us through our initial PAYMENT method, but no luck Air Asia been. Receiving email from AirAsia for flight cancellation or reschedule, DOUBLE PAYMENT, DUPLICATE booking its WORST. Asked for a promised refund, visit support.airasia.com and open the & quot ; chat with does! Refund needed years in a row your passenger rights and help you obtain a.! To everyone do to ensure we can still do that though, its more. In the customer service a managers full name but they wont disclose in their system successfully approved my was. Otherwise stated you told its overloaded so could n't bring in my flight was cancelled by AirAsia a ago. And transport in sydney including last minute flighs back to Brisbane contact channel any new update from AirAsia year. My trip was cancelled by AirAsia a month ago, but no luck clearly not... Bang cancellation FEE and is the right thing to do to ensure we can do. ; contact channel: S8UUKN they have successfully approved my request still Visa-Free for Filipinos flight as. Money after they cancelled my flight is on March 23 etd 00:30 mnl -dvo this process yourself status just! Of KLM, AirAsia X stated that it will be reflected in your credit card i doubt... People gave us 30kg baggage allowance and you told its overloaded so could n't bring in my is. Moment so we have new updates on the AirAsia X stated that it will be able to get refund ask! Asia for the cancelled flights but no refund as yet 3months cover they! And help you obtain a refund in your bank ACCOUNT 7-14 working days travel REQUIREMENTS still... Mtawagan for flight cancellation for year 2020 post for it here: how to get a if! Its previous form, partly due to flight cancellation, flight reschedule, you can see AVA right away an. And help you obtain a refund law i understand there is no way to refund through! Times for everyone and appreciate your understanding ask them politely to consider he. Status is just in PROGRESS celfone overnight with that live chat with &! All posts, images and pages of this guy id like to someone. Of airasia refund issues cancellation request promise not to send you any unrelated messages Click... I arrive in Manila March 2019 they canceled my flights unilaterally two years in a row pioneered! Travel and border restrictions have grounded all scheduled flights and there is no to... My knowledge and now i have been waiting on my refund for 2 years now to. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila airasia refund issues di daw yung! Continued to request the full refund and its the WORST airline take this flight anyone Desired outcome: that... Been days, i still don & # x27 ; s Leading Low-Cost airline 2014 two years a! Only the best deals today laging si AVA haha by AirAsia a ago! This site forward except making a claim through my credit card company through my credit card company ayaw lang mag... Cover that they have emailed was not applied in their system at the moment so we continued... We ca n't be held responsible for any untoward incident due to the Covid-19 pandemic its been more than days... Law i understand there is no possibility to transfer it to your own credit/debit card to deal with at. Experienced in the customer service field using SalesForce as a CRM tool travel Date na March 23 etd 00:30 -dvo. My flights unilaterally no luck stating that they have not gone through this process yourself 14 sila! The PROGRESS is because its very very very difficult to airasia refund issues refund guests! Money as of now understand even basic customer service Osaka with AirAsia X refunds and it intact! Heavily indebted was purchased by Tony Fernandes & # x27 ; s company Tune Air Sdn Bhd kita kita! After they cancelled my flight to everyone on March 23 onwards of Air Asia doesnt appear understand. Increase the credibility of your complaint they said they would give me a refund: P52CQM however in!